Sales Tax:
We charge sales tax at the appropriate rate on shipments to Oklahoma, USA only.
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Shipping within the United
States:
Our normal shipping charges include an amount that covers our costs of documentation, packaging, and
handling, in addition to the actual cost of carriage.
High value items are only shipped by methods that allow proof of
delivery.
We offer a variety of shipping options designed to meet
the highly varied needs of our customers, and we will honor your requested
method when possible. Please read the exceptions below. If
you have special requirements, including a specific date or time by which you
need the order to arrive, please email
or call us (1-918-478-5500 M-F, 9-5 US Central Time) to learn if
your requirements can be met.
USPS First Class Mail is available only for
packages weighing 13 ounces or less and under $40 in value.
If you choose USPS
First Class Mail and your order weighs over 13 ounces or is valued over $40, we will ship your order
via UPS Ground or USPS Priority Mail, depending on your location and
the item(s) being shipped. In any event, we will not increase the shipping
charge without getting your permission first.
If you choose UPS Ground and your order is
shipping to a post office box or to an APO or FPO military address, your order
will ship via USPS Priority Mail, because UPS does not deliver to those
addresses.
USPS Express Mail is our only time-guaranteed
service. The delivery times for all other shipping methods are estimates only,
and we will not refund shipping charges for late delivery when you choose any of
those other methods. If you choose USPS Express Mail, your order will arrive
within 2 days from the date of shipment, though most areas will get next day
delivery including Saturdays. If you need to know exactly when the package will
arrive, please
email or call us (1-918-478-5500 M-F, 9-5 US Central Time)
before placing your order, to confirm the delivery date.
USPS Express Mail delivery and insured shipments require a signature upon
delivery. If you wish to waive the signature requirement, please send an email
to us requesting signature waiver:
info@earplugstore.com If you waive the signature requirement, you will be financially
responsible for a lost package if that should happen. We do not waive the signature requirement for packages requiring insurance of more than $50.00.
UPS and the US Postal Service reserve the right to determine at the time of delivery whether a package can be left safely without a signature; therefore, a signature waiver does not guarantee your package will be left if no one is there at the time of delivery to accept the package.
Shipments to APO/FPO addresses are sent via USPS
First Class, Priority Mail, or Express Mail depending on the total weight and value of the shipment,
and the method you choose. The customer
assumes ownership and financial responsibility for the order when the USPS
confirms delivery to the APO/FPO address.
Free shipping offers are restricted to the method
indicated on the item order page. If you choose an alternative shipping method,
the regular shipping charge for the method chosen will apply.
Shipping to destinations outside the United States:
Free shipping offers do not apply to destinations outside the United States.
Our normal shipping charges include an amount that covers our costs of documentation, packaging, and
handling, in addition to the actual cost of carriage.
High value items are only shipped by methods that allow proof of
delivery.
We offer a choice of
First Class Mail International or Express Mail International for orders weighing
4 pounds or less and valued at less than $50. Orders that weigh more than 4
pounds or that are valued at $50 or more cannot be shipped via First Class Mail
International. In our experience, First Class International shipments arrive at
most international destinations within 7 to14 days, and Express Mail
International shipments arrive within 3 to 10 days, depending on the time it takes to clear
customs in the destination country.
Express Mail International is the least costly
shipping method available that provides assurance the package will either be
delivered to the customer or returned to us. We do not waive the delivery
signature requirement on Express Mail International packages.
Express Mail
International charges usually range from $24 to $36 for the average size order.
Case quantities and bulky items will be higher. Due to the complexities of international
shipping, our automatic shipping calculator may quote an amount that is higher
or lower than the final shipping charge. If we need to increase it by more than
10%, we will contact you for your approval before we ship the order or charge your card.
Please contact us with your address if you would like a specific quote.
Please also note that you
are responsible for any import or customs duties, taxes, delivery fees and/or
processing fees that may be charged by the destination country or the final
delivery agent.
We have no control over these charges nor over how the delivery is handled once it
reaches another country, nor any fee that may be charged by the local delivery
agent. If and when such fees are charged, we are not notified of such charges
and we do not profit from those charges.
If you refuse the delivery causing the package to
be returned to us, you will still be responsible for the cost of shipping.
We try to always honor customer
requests for alternative shipping methods where possible. If you have a
preferred shipping method other than those we offer, write your request in the
comments box during checkout and we will send you a quote before we ship or bill
your credit card.
Returns:
You must contact us before returning any item for any
reason. We will refuse any package returned to us that does
not have a properly issued return merchandise authorization (RMA) number
on the outside of the box.
An RMA number may be obtained by emailing
help@earplugstore.com or by calling
1-918-478-5500. Our customer service staff is available to help you Monday
through Friday, 9 a.m. to 5 p.m. US central time (except holidays.)
Unless otherwise specified in the item description, within 14 days of the date the product is shipped to you, you may return any item other than
pillows, custom fitted ear plugs, custom ear molds, white noise CDs,
any item designated as a "trial pack", opened packages of ear plugs, or items
sold as "B" Stock (including open box, customer returns, or discontinued items.)
A refund of the full purchase price, less a 15% restocking fee and less the
shipping charge,
will be issued within 30 days, provided that the item is in like new, sellable condition with all original
packaging materials. Returned items will be inspected by quality control before
a refund is approved. Any items not meeting the requirements for a refund will
be discarded or returned to the customer at customer's expense.
We do not refund shipping and handling charges, nor do we pay the cost to return items
to us for a refund. For items
initially sold with free shipping, refunds will be reduced by our actual cost of shipping the original order or $10.00, whichever is greater.
Our return policy for custom fitted ear plugs and ear molds is for fit only, not for function. If the
custom fitted plugs or molds do not fit properly on the first try, we will remake them at no charge if you send us another set of impressions, but we cannot refund your money. In this manner, fit is guaranteed for 90 days from the date of purchase.
For defective products please contact the manufacturer for warranty
replacement or repairs. See the internal documentation for your product for
warranty information.
Your refund will be posted to the credit card used to make
the purchase within 30 days of receiving the returned merchandise. Although we
generally post return credits much more quickly than that, please allow up to 30
days.
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